Terms of Use
Last updated: 29 July 2026
These Terms of Use ("Terms") govern your access to and use of RotaIQ (the "Service"), provided by Advanced Payment Ecosystems, trading as Truli, a company registered in England and Wales under company number 14493115, with a registered office at Unit 14 Sundon Business Park, Dencora Way, Luton, England, LU3 3HP ("Truli", "we", "us", "our"). By creating an account or otherwise using RotaIQ, you agree to these Terms on behalf of yourself and, where you are using the Service for a business, on behalf of that business.
1. What RotaIQ is — and what it isn't
RotaIQ is a rota scheduling and staff management tool. It helps you build staff rotas, track shifts, monitor attendance, record leave, and estimate labour costs against your budget.
RotaIQ is not a payroll tool. It does not process payroll, run payslips, submit RTI (Real Time Information) to HMRC, or file any tax return or statutory submission.
Nothing in RotaIQ is tax, accounting, or legal advice. Any figures the Service displays or estimates — including but not limited to National Insurance contributions, employer's National Insurance, workplace pension contributions, tax codes, National Minimum Wage/National Living Wage compliance checks, holiday/leave accrual, or overtime calculations — are estimates for planning and visibility purposes only, based on simplified assumptions and rates you or we have configured. They are not guaranteed to be accurate, complete, or currently in force, and must not be relied upon as a substitute for a qualified accountant, a registered payroll provider, or direct guidance from HMRC or The Pensions Regulator.
You are solely responsible for verifying all pay-related, tax-related, and statutory figures through a qualified accountant or payroll provider before making any payment, deduction, submission, or filing. We strongly recommend you do not rely on RotaIQ as your sole source of truth for anything that affects what an employee is actually paid, taxed, or reported as earning.
2. Your account
You must provide accurate information when creating an account and keep your login credentials confidential. You are responsible for all activity that happens under your account, including actions taken by any co-manager or employee account you invite. Tell us immediately if you suspect unauthorised access.
3. Your data
You (or the business you represent) own the staff, rota, and business data you enter into RotaIQ. We process it on your behalf as described in our Privacy Policy. You are responsible for having a lawful basis to enter your staff's personal data into the Service and for meeting your own obligations as an employer, including under UK GDPR and employment law.
4. Acceptable use
- Don't use RotaIQ for anything unlawful, or in a way that could disable, overburden, or impair the Service for others.
- Don't attempt to access another account or business's data without authorisation.
- Don't reverse-engineer, resell, or white-label the Service without our prior written agreement.
5. Subscription and fees
Where the Service is offered on a paid or trial basis, the applicable fees, billing cycle, and cancellation terms will be presented to you at sign-up or in a separate order form, and form part of these Terms.
6. Availability and changes
We aim to keep RotaIQ available and reliable, but we don't guarantee uninterrupted access — we may need to carry out maintenance, and features may be added, changed, or removed over time. We'll try to give reasonable notice of any change that materially affects how you use the Service.
7. Limitation of liability
To the fullest extent permitted by law, RotaIQ is provided "as is" without warranties of any kind, and we are not liable for any loss arising from: (a) reliance on any pay, tax, National Insurance, pension, or National Minimum Wage figure shown in the Service in place of professional payroll or accountancy advice; (b) any incorrect statutory submission, underpayment, or overpayment resulting from such reliance; or (c) indirect, special, or consequential loss of any kind. Nothing in these Terms limits liability that cannot lawfully be limited, such as liability for death or personal injury caused by negligence, or for fraud.
Subject to the above, our total liability to you arising out of or in connection with the Service in any 12-month period is limited to the total fees you paid us for the Service in that period.
8. Termination
You may stop using RotaIQ and close your account at any time. We may suspend or terminate an account that breaches these Terms, or where we reasonably believe it poses a risk to the Service or other users.
9. Changes to these Terms
We may update these Terms from time to time. If we make a material change, we'll take reasonable steps to let you know before it takes effect. Continuing to use RotaIQ after a change takes effect means you accept the updated Terms.
10. Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them, unless mandatory local law gives you additional rights.
11. Contact
Questions about these Terms can be sent to support@truli.co.uk.
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